Tracking order

Thank you for shopping at TintaMoyo. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and reliable tracking experience. Below you will find a step-by-step guide to tracking your package from the moment it leaves our warehouse until it arrives at your doorstep.

How to Track Your Order

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number and the name of the shipping carrier. This email is your key to monitoring your shipment’s progress.

Step 1: Locate Your Tracking Number

Check your inbox (and spam folder) for the shipping confirmation email from TintaMoyo. The tracking number will be clearly displayed in the message, typically a combination of letters and numbers (e.g., 1Z999AA10123456784).

Step 2: Use a Third-Party Tracking Service

For the most comprehensive and real-time updates, we recommend using a reliable third-party tracking platform. These services aggregate data from multiple carriers, making it easy to track your package in one place.

Recommended Tracking Service: 17Track

17Track is a free, user-friendly tool that supports over 700 carriers worldwide. To use it:

  • Visit https://www.17track.net/en .
  • Paste your tracking number into the search bar on the homepage.
  • Click the "Track" button. The system will automatically detect the carrier and display the latest status, including location, transit milestones, and estimated delivery date.

You can also download the 17Track mobile app for push notifications on the go.

Step 3: Monitor Your Shipment

After entering your tracking number, you will see updates such as "Picked Up," "In Transit," "Out for Delivery," and "Delivered." If you notice any delays or unusual activity, please contact us directly at [email protected] with your order number and tracking details. Our team will investigate and provide assistance.

Important Notes

  • Processing Time: Orders are typically processed within 1–2 business days. You will receive your tracking number once the package is handed over to the carrier.
  • Carrier Variations: Depending on your location and shipping method, your package may be handled by local postal services or private couriers. 17Track will automatically adapt to the correct carrier.
  • No Account Needed: You do not need to create an account or log in to track your order. Simply use the tracking number provided in your email.

Still Need Help?

If you have not received your tracking number within 3 business days of placing your order, or if your tracking information shows no updates for an extended period, please reach out to our support team at [email protected]. We are here to ensure your TintaMoyo experience is smooth and enjoyable.