Refund policy

At TintaMoyo, we are committed to ensuring your satisfaction with every purchase of notebooks, journals, pens, writing instruments, file folders, and storage items. If you are not completely satisfied with your order, we offer a straightforward refund process in accordance with our policy.

Eligibility for Refunds

Refunds are accepted within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. For notebooks and journals, the product must not have been written in or damaged. For pens and writing instruments, they must not have been inked or used. File folders and storage items must be free from any signs of wear or alteration.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personalized or custom-made notebooks, journals, or writing instruments.
• Items that have been opened or used beyond simple inspection.
• Products returned after the 30-day period.
• Items damaged due to improper handling by the customer.

How to Request a Refund

To initiate a refund, please contact us at [email protected] with your order number and a brief description of the issue. We will provide you with a return authorization and instructions for shipping the item back. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs. Please include photos of the damage or error in your email to expedite the process.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product. This ensures faster processing and availability.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.