Shipping policy

At TintaMoyo, we are committed to delivering your notebooks, journals, pens, writing instruments, file folders, and storage items with care and efficiency. Please review our logistics policy below for details on how we process and ship your orders.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all products and destinations we serve. Please note that there are no free shipping promotions or waivers; a shipping fee will apply to every order.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email notification with tracking information once your order has been dispatched.

Delivery Time

Standard Shipping delivery typically takes 5–10 business days, depending on your location and local postal service efficiency. Delivery times are estimates and not guaranteed; delays may occur due to customs, weather, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination address. The exact cost will be displayed at checkout before you complete your purchase. We do not offer free shipping under any conditions.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s progress through the carrier’s website. If you have any questions about your shipment, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas or locations with limited postal services may experience longer delivery times or additional fees. If your address is outside our standard delivery zone, we will notify you via email.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the expected delivery date. We will investigate and work with the carrier to resolve the issue. Please note that TintaMoyo is not responsible for delays caused by customs or incorrect shipping addresses provided by the customer.

Address Accuracy

It is your responsibility to ensure that the shipping address provided during checkout is correct. TintaMoyo cannot be held liable for packages delivered to an incorrect or incomplete address. If you realize an error after placing your order, contact us immediately at [email protected] and we will do our best to assist.

Contact Us

For any shipping-related inquiries, please email [email protected]. Our team will respond within 24–48 business hours.